Grrr....

I'm absolutely speechless with anger. I wrote a couple of posts ago about the dental surgery giving me the wrong time for an appointment over the telephone and when I turned up an hour late they treated me as if I was in the wrong and I had to make another appointment for the Friday of the same week. Yesterday I received a letter from them telling me that they had considered my case!!!! and that this time I wouldn't be struck off their list but that if I failed to turn up for an appointment again I most certainly would be, and that I was to make an appointment immediately for a check up.

WHAT???

a) I didn't not turn up, I turned up at the time they told me - not my fault if they had made an error and I turned up an hour late.

b) I made another appointment on the day, went to that appointment, and paid in full.

c) I've been with them for 10 years and never not turned up for an appointment.

d) I've just realised that they must have thought I was telling lies about why I was late. (I think this hurts the most)

I just had to get this off my chest. Writing it down here has stopped me sending them a really strong letter - which would, I suppose, give them even more grounds for taking me off their list.

Where has trust, politeness, consideration and customer care gone? I can see that loyalty and a good attendance record in the past don't stand for anything nowadays. You are only as good as your last breath; what went before means nothing to them.

Now my anger has subsided I find their attitude rather sad and a sign of the intolerance in the society we live in today. It's actually quite worrying isn't it?

Oh, well....

I was hanging out the washing in the unusually warm sunshine earlier today when I came across these little fellows. They seem to have appeared on the side lawn over night, because I could swear that they weren't there yesterday. There are several little clumps of them just like the one below. A good sign that autumn is really with us.



On Wednesday I had to go to the dentist for my check up. I'd made the appointment over the phone, written it on their reminder letter and put it on the calendar. When I got there for 11.55a.m. it turns out I should have been there at 10.55a.m. Now I know the person on the other end of the phone said 11.55a.m. because I wrote it down and read it back to her but I was made to feel really guilty for not turning up at the right time. I'm guessing she was thinking 10.55 and 5 to 11 and conflated the two, who knows? They made me a new appointment for 10.10a.m. today so I was up early with plenty of time but just as I'd washed my hair the electricity went off. I had visions of going into the dental surgery with dripping hair as I knew it would take a long time to dry, it being shoulder length and quite thick, but about 10 minutes before I had to leave the house the electricity came back on and I was able to dry my hair very quickly and dash off - scared I was going to be late again and get treated like a naughty schoolgirl once more. Oh well....



Above are the Rudbeckia or cone flowers in the very bright afternoon sun.