I'm absolutely speechless with anger. I wrote a couple of posts ago about the dental surgery giving me the wrong time for an appointment over the telephone and when I turned up an hour late they treated me as if I was in the wrong and I had to make another appointment for the Friday of the same week. Yesterday I received a letter from them telling me that they had considered my case!!!! and that this time I wouldn't be struck off their list but that if I failed to turn up for an appointment again I most certainly would be, and that I was to make an appointment immediately for a check up.
a) I didn't not turn up, I turned up at the time they told me - not my fault if they had made an error and I turned up an hour late.
b) I made another appointment on the day, went to that appointment, and paid in full.
c) I've been with them for 10 years and never not turned up for an appointment.
d) I've just realised that they must have thought I was telling lies about why I was late. (I think this hurts the most)
I just had to get this off my chest. Writing it down here has stopped me sending them a really strong letter - which would, I suppose, give them even more grounds for taking me off their list.
Where has trust, politeness, consideration and customer care gone? I can see that loyalty and a good attendance record in the past don't stand for anything nowadays. You are only as good as your last breath; what went before means nothing to them.
Now my anger has subsided I find their attitude rather sad and a sign of the intolerance in the society we live in today. It's actually quite worrying isn't it?